A strong relationship between a shopper and a scheduler is a crucial part of mystery shopping. And keeping the line of communication open and honest is an important part of that relationship. Judi Hess, president of Customer Perspectives (www.CustomerPerspectives.com), offers the following advice for maintaining a good relationship with your scheduler:
Although mystery shopping companies have diverse procedures, most of them have the same criteria regarding which shoppers to turn to first. Naturally, they want shoppers who are honest, fair, consistent and objective. Just as importantly, they give priority to shoppers who are RELIABLE -in other words, those who conduct their shops when they say they will and submit them immediately thereafter. If something happens and you can’t meet your obligation, you need to notify your scheduler at once, preferably by e-mail. And one more thing-if your scheduler contacts you, whether it’s for a missing shop or because more detail is needed, always respond immediately.
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