12.31.2008

Impressing Your Scheduler

For another perspective on building a strong relationship with your scheduler, Amy Braley, field staff coordinator at IntelliShop (www.intelli-shop.com), offers the following tips for making life easier for both you and your scheduler.

One of the most important things you can do as a mystery shopper is to create good relationships with your schedulers. A good relationship with your scheduler can increase the number of shops you receive and also the type of shops you receive. Creating a good relationship with your scheduler is rather simple, but requires a shopper to continually work at keeping the relationship a good one. Some tips for creating great relationships with your scheduler:
  1. The number one most important thing you can do is to complete your shops and submit your reports on time. If you must cancel a shop, you should always contact your scheduler well in advance of the deadline. You should NEVER flake on a shop.
  2. When you contact your scheduler, be sure to include your first and last name, the shop(s) you are referring to, and any other pertinent information. The more information you provide; the better. You will get a more timely response to your questions and your scheduler will not have to work as hard to find the answers.
  3. Use proper grammar and spelling when communicating with your scheduler. Your scheduler will understand a few typos, but if she/he cannot understand the message you are trying to convey, she/he cannot help you.
  4. Finally, submit good, thorough reports. The less your scheduler has to contact you for more information, the better. Your reports should be grammatically correct and provide all the requested information.

By following these tips and being a great shopper, you will definitely be able to create some great relationships with your schedulers. A great relationship will provide a better working experience for both parties involved.

Do you have a stellar relationship with one of your schedulers? Leave a comment to tell us how you made it happen.

4 comments:

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